One of the main ideas from the chapter "Behind the Counter" is "throughput." This idea is essential to understanding why fast food companies use "de-skilled" workers. Yet the use of de-skilled workers can also alienate those workers from their jobs, since they are required to perform the same, repetitive tasks again and again for low wages -- and sometimes, as Eric Schlosser relates, for even nothing at all.
In this quiz, define throughput and its connection to de-skilled workers. Explain what other de-skilled workers corporations also target. Then name and define one of the techniques that Schlosser cites that companies use to keep those workers "happy" on the job.
Open note; open textbook if student shows annotated pages.
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